Customer Service Manager at Johnson & Johnson’s Medical Devices, responsible for the Company’s DePuySynthes (Orthopedics) and Ethicon (Surgery) franchises in Poland for 1 year. 19 direct reports. Focused on increasing customer satisfaction through continous improvement projects, people development and management, process standardization, reducing non value added tasks with close cooperation with Business Partners.
Before joining J&J, Agata has worked in Beckman Coulter Poland as Customer Service & Logistics Supervisor since 2010, where she was responsible for managing mainly customer service team, working with over 160 customers (hospitals, univesities, medical facilities, regional blood centers and private laboratories). Her main focus was on seting up effective processes in the company monitored by different KPI’s. She created and implemented operationial procedures and standards to improve internal communication and increase customer experience. Before joining to Beckman Coulter Agata spent 9 years at Olympus, working as logistics Specialist and also had experience as deputy to Quality Manager while the company was implementing ISO standards.
Agata has graduated from Wrocław University of Technology, faculty in Business Management and Marketing.